Within 24 hours of purchase, you should receive an email inviting you to join the Intro to Robotics online classroom (be sure to check your email's promotions and spam folders). If you do not receive that email within 24 hours, please feel free to contact us and we will send you a personalized link to join the online classroom.
Note: We can ship to APO/FPO addresses as well as to US Territories. Please allow additional processing and transit time.
UPS Transit Times Not Guaranteed: UPS is not currently guaranteeing transit times. Please keep this in mind if you choose to upgrade your shipping at checkout. Two day shipping for example, may take longer than two days to reach you; overnight shipping may also take an additional day to reach you. While we will ship your items via the transit service you select, UPS is not currently offering any refunds or guarantees related to transit time.
Important USPS Shipping Information: We are currently seeing occasional transit-time delays for USPS. This will affect customers who list a PO Box as a shipping address as well as customers in HI, AK, PR, APO/FPO, and US Territories. While we typically ship your order within two business days, it may take longer than usual for your items to arrive. If you are located in the contiguous 48-states, please list a UPS-compatible shipping address on your order. If you are located in HI, AK, PR, APO/FPO or a US Territory, please list a USPS-compatible shipping address on your order.
The map below is an estimate of transit time via UPS. Please allow an additional 2-3 days for order processing. Not all orders are shipped via UPS so final transit times may vary.
Canadian Orders: You will be provided UPS shipping options at checkout. Please note, you will be responsible for all taxes, duties, tariffs, brokerage fees, and levies and these are not included in the shipping cost listed at checkout. Once your order has shipped, you'll receive an email with a tracking number. Transit time to Canada is generally 2-7 business days but please note, it can be as long as 30 business days. In accordance with customs' laws, all packages will be labeled as commercial (not educational) shipments with the actual contents and retail value listed. We are unable to make adjustments to customs paperwork. We are also unable to take responsibility for damage or lost packages once they leave our facility.
International Orders: You will be provided shipping options via UPS at checkout. Please note, you will be responsible for all taxes, duties, tariffs, brokerage fees, and levies and these are not included in the shipping cost listed at checkout. Once your order has shipped, you'll receive an email with a tracking number. Transit time is typically 3-15 business days but please note, it can be as long as 30 business days as occasionally packages are subject to additional customs' inspection. In accordance with customs' laws, all packages will be labeled as commercial (not educational) shipments with the actual contents and retail value listed. We are unable to make adjustments to customs paperwork. We are also unable to take responsibility for damage packages, lost packages, or packages held by customs once they leave our facility.
42 Electronics offers free shipping for orders >$100, placed on the 42 Electronics website and shipping to US addresses only. These orders generally ship via USPS or UPS but the specific shipping provider and method is at our discretion. Orders shipping outside the US will incur shipping charges at checkout. Please note, you must provide both a USPS and UPS compatible shipping address to be eligible for the free shipping offer. If you only provide a USPS shipping address, be aware your order is likely to be significantly delayed reaching you. There is space on the check out screen to provide two addresses if necessary.
Free shipping is not available for purchase orders.
Note to Non-US Customers: 42 Electronics prices are all displayed and transacted in US Dollars by your credit card company upon completion of your order, and then converted to your local currency. This sum excludes any taxes, duties, tariffs, levies, or fees that may be imposed. You will be responsible for any taxes, duties, tariffs, levies, or fees imposed. Refunds issued will be credited back in US Dollars at the current exchange rate.
If your shipping address is within North Carolina, sales tax will be added to your order. Tax exempt organizations should contact us with their documentation to begin the ordering process.
Only one promotion code can be used per order and each promotion can only be used once. Discounts and promotions cannot be applied retroactively. Discounts codes are not valid on classroom items or replacement parts. Purchase orders are not eligible for discounts or promotions of any kind.
We are an approved vendor for a number of charter schools. Please click here for more information on ordering via a charter school or using a state-issued educational debit card. If you wish to place an order using your charter school funding, please contact your charter school directly for their specific ordering procedure. Please note, purchase orders do not qualify for discounts, free shipping, or promotions of any kind.
Please enter your shipping information carefully. Packages within the US that must be reshipped due to a faulty shipping address will be assessed an additional delivery fee and shipped via the method of our choice. Packages shipping outside the US may not be eligible for reshipment. Once an order has been delivered to the shipping carrier, we can no longer be responsible for its contents. Once your order is shipped you will receive a tracking number (US and Canadian customers) so you can keep an eye on its progress.
Please note, due to the value of the items, packages are often shipped with signature confirmation required upon delivery. Please be prepared to sign for your package if requested to do so by the carrier.
If your equipment kit is damaged during shipment or a part doesn't work as anticipated, please let us know. We really want you to have the very best experience as you start your robotics journey. We are here to help!
A shipping confirmation email with tracking information will be sent to the email address listed on the order once your items have shipped. Shipping confirmations emails sometimes get caught in spam/junk mail or promotions folders. Please be sure to check those folders as well.
Please contact us to update your account information. Please note, we endeavor to process and ship orders quickly. Therefore we typically cannot change shipping information once your order is placed.
(Please note, we operate solely online and do not maintain a storefront)
13200 Strickland Road
Raleigh, NC 27613
Click here to send us an email.
Hours: Monday - Friday, 9 am - 5 pm EST